Refund Policy

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At Elite Leather and 3-D, we want you to be completely satisfied with your purchase. Below are the details of our return and exchange policy to ensure a smooth and hassle-free process.

Damaged Items

• Shipping Damage: If your order arrives damaged due to the shipping carrier, you are eligible for an automatic return with a full refund, no questions asked.

  • Action Required: Please take a picture of the packaging and the damaged product immediately upon receipt and contact us at eliteleatherand3D@hotmail.com so we can promptly resolve the issue. You can choose to receive a full refund or have a new item shipped to you.

General Return Policy

• Eligibility: Products that are undamaged and in their original condition and packaging are eligible for return.

  • Refund: Once we receive the returned product and verify its condition, we will issue a full refund minus the shipping cost.

  • Original Packaging: The product must be shipped back to us in its original packaging. Any damage to the product by the customer will void the refund.

Exchange Policy

• Eligibility: If you wish to exchange a product for a different one, you can do so as long as the original product is undamaged and returned in its original packaging.

  • Process: Contact us with the details of the product you wish to exchange and the new product you would like. Once we receive the original product back, we will ship the new product to you.

  • Price Differences: If the new product costs more, we will charge you the difference in price.

How to Initiate a Return or Exchange

1. Contact Us: Reach out to us via email at eliteleatherand3D@hotmail.com with your order details and reason for the return or exchange.

2. Ship Back the Product: Once we authorize the return or exchange, send the product back to us in its original packaging.

3. Refund or Exchange Processing: After we receive and inspect the product, we will process your refund or ship the new product as per your request.

Conditions

• Return Window: You have 30 days from the date you receive your order to return or exchange a product.

• Shipping Costs: Customers are responsible for the shipping costs associated with returning the product. For exchanges, we will cover the shipping cost of the new product sent to you.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us at eliteleatherand3D@hotmail.com. Our team is here to help ensure your satisfaction with our products.

Thank you for shopping with Elite Leather and 3-D. We appreciate your business and strive to provide you with premium quality home decor and organization products.